SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jelvil (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful earrings
Awww so beautiful! I love them. Excellent quality. I love the material of this earrings, it is so shiny and have beautiful colour. They arrived very fast and packing was very well done. I am looking forward to wearing them soon at some event. Looks very expensive too! I recommend this store 1000%
The earrings were waiting. I liked it very much. But one broke. I think this is a rare case, just not lucky. But the earrings are beautiful really. Advise.
It came quickly) everything is whole and very beautiful) I recommend! Thank you very much
Very beautiful earrings. The Cherries are large. The order came quickly, only 2 weeks. The whole thing. Recommend.
Accurate description. Bigger than I imagined but still nice. Tracking service on point.
Very beautiful! The color is like a real cherry. A little heavier than I thought.
Heavy, but very realistic, beautiful, thank you
Cute earrings. Liked it.
They are charming) very neat, not cheap., on the ear are not felt. I'm happy. Color, alas, does not transmit the photo. Thank you
Very cute! Took a long time to arrive but worth it for the price. I love buying things like this as little surprises for myself.
It's just love at first sight. Quality Suite. Looks great. I ordered very dark, now I want to order more light. Highly recommend
Cherry Miracle! In fact, not as heavy as they seem, but to shake your head in the side especially strongly with them is not worth it) in life very beautiful, shimmering, straight As. But stick mount to Cherry looks not very hope
Chose scarlet color, completely coincides with the photo. It's been 35 days. I recommend. I wanted to choose a Burgundy, but it merges with dark hair.
Отличные серьги! Пришли быстро, очень качественные. Смотрится стильно и необычно. Я довольна.
Perfect, consistent with the photo, very pretty. Send fast.
Very cute! Worth the price. Came just as described, they are so pretty.
Very cute earrings. Will make a great gift to family and friends.
Очень красивые серьги. Особо не тяжелые. Застегиваются интересным способом, точно ничего незаметно не отвалится.
Earrings are classy, not heavy at all, they look efectic. One only minus, the buckle is not on the thread, and the tail is inserted into the cherry inside which is fixed with an elastic band.