- 1. About placing an order
We have written down the reference weight of each product. The freight system will automatically calculate it when you order. There may be a slight error. If you have any questions, please contact our customer service in time. The products of the group are free shipping. Non-group products can be shipped together with the group products. You can contact customer service to change the freight. The delivery time in Jinhua area is not guaranteed. Please contact the store customer service before placing an order. Our store does not support delivery in Jinhua area, please be aware of this. Our store does not support unconditional refunds or unconditional returns and exchanges for single orders exceeding 200 yuan.
- 2. About discounts
1. Free shipping: Free shipping for orders over 38 yuan (except Xinjiang and Tibet); Timeliness is not guaranteed in Yiwu area, and door-to-door delivery is not accepted. Please be careful when purchasing; (The above is based on the condition that the product price has not changed)
2. Members: Members enjoy store discounts and other activity privileges. Please refer to the member area on the store homepage for details.
Member discounts are automatically generated by the Alibaba system. Alibaba will automatically calculate the number and amount of transactions for each member, and will automatically upgrade when the accumulated amount reaches a certain condition.
After a successful transaction, Alibaba system will automatically count you into our membership system. You can also apply directly in the member area on the store homepage, and we will arrange for review.
- 3. Activities: In order to provide buyers with more high-quality and low-priced products, we will add new products every week and launch various promotional activities from time to time. Please look forward to it!
- 4. About the product
Our factory specializes in jewelry wholesale, mass production, and basically hand-processing. There may be slight differences between different batches of products, and minor defects (which do not affect sales) cannot be avoided. It is recommended to take a sample first. Everyone should understand the principle of “you get what you pay for”. Don’t rely on your own imagination. Everyone’s imagination is infinite. We cannot satisfy this, please forgive me! For customers who are very demanding about quality, please go to the counter to buy!
- 5. About color
1. Most of the products in this store are taken from the Internet, and a small number are taken from the Internet. The colors have been professionally proofread and are closest to the actual tiled images. Due to factors such as lighting, color contrast and color temperature of computer monitors, color difference is inevitable. The pictures are for reference only. Please refer to the actual product for specific details. Be careful when purchasing if you mind!
2. Regarding styles and colors, the default is to match the order, and we do not support style or color notes (except for special instructions on the product page); we will try our best to match the goods according to your requirements, but it is inevitable that there may be shortages, and we hope that everyone will tolerate it. If there is a temporary shortage of goods (you can also place an order and note that the color of the shortage is random), we will notify you by Wangwang or by phone, please forgive me!
- 6. About after-sales
1. Sign for the goods: Please be sure to check and sign for the goods in person. This is your right and the key to our after-sales service. Thank you for your cooperation. (If it is inconvenient for you to sign for the goods in person, please inform your friends, relatives or security guards to check and sign for the goods on your behalf.)
2. Missing or quality problems: If you find that the goods are missing or have quality problems after receiving them, please contact after-sales customer service within three days after signing for them. If there are quality problems, please take photos for us to confirm after receiving the goods. You can contact our after-sales service Wangwang to send pictures, and we will give you a satisfactory solution. You are responsible for the consequences of overdue.
3. Return and Exchange: If you are not satisfied with the product, you can return or exchange it as long as it has not been used and does not affect the secondary sale. Generally, goods can be returned or exchanged without reason within three days after receipt by default, and some goods can be returned without reason within seven days.
Note: 1. The following conditions are not eligible for return or exchange: A. The returned product packaging is damaged or incomplete, and the product accessories or related information are missing; B. Unauthorized repair or modification; C. Not used or stored in the normal way; D. No return or exchange due to color difference, and products that have exceeded the after-sales service period.
2. After-sales service is the company’s most basic service. We are willing to provide you with good after-sales service. At the same time, good after-sales service also requires the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods, and handle it as much as possible in accordance with the above regulations of the company to avoid affecting your after-sales service.
3. Regarding the handling of damaged or quality-problematic products, if there are problems with some products, if the customer wants to return the entire order, according to Alibaba regulations, the shipping fee needs to be borne by the buyer.
- 7. About invoices
- Can an invoice be issued?—Yes, if an invoice is required, please contact customer service and inform us of the specific invoicing information.
