SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jelvil (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Portable Mini Thermal Printer 203dpi 53mm Printing Stickers Wireless Inkless Mini Pocket Self-adhesive Label Printer
all in good quality as described. Daughter is very happy. Great to deal with you again.
i love it! it's perfect for making tiny stickers, because the quality is also very good :) Definitely worth the money <3
Excellent printer arrived early, I had no problems with the connection of the application on the cell phone. Has Type C connection and add extra rolls of adhesive.
I loved these products! The app makes it easy to print a variety of things. They reached the CDMX before the estimated time. I definitely recommend it.
10.05 - 22.05; packed well, various functions in the app, works cool. Advise
It's super! So small and good! Easy to use, the app is in English, but everything is intuitive. Take more paper when buying, especially glue paper.
The purchase was good, it reached CDMX in 10 days. Works well :) I like that in the application you can edit the images, make collage and bring some templates. Will serve Me to print Images of the school.
The envionsper well. The machine is cute. Does not make the impression as expected but the price is fine. Hopes it will be useful for other things.
Cool StuffPrints pretty good. The app also liked it very much. I'm satisfied with the order
Works really good. the only thing I don't like is that i have to turn on location to connect to the printer and also to use the app.
Got this for my daughter and she loved it. Very easy to pair with the phone and start printing.
It's like the product description. Phone connection is easy to work well, photo and recording printing is good
Produced super well packaged but made a lot of plastic. Really easy to use meaning problem and text in French. Intuitive Application. I have to buy with a white and colorful roll donkey it is cheaper. It is a square 9x9 cm is printing max 8x4.5 cm shaped self stick.
Great thing!!! The main thing is to download, print the QR code, and connect the Bluetooth.
Arrived much earlier than expected❤️I loved it. Better print quality than I imagined. Product and store super recommended.
I love her. This beautiful and very useful, it comes in excellent condition and works very well, it is very fast and includes 4 cartridges (one is test) I will definitely continue to buy products of this brand. It took approximately two weeks almost three to reach Mexico.
Complies with everything you offer, I am satisfied with the order.
Great printer for your money, baby satisfied, arrived quickly, one paper roll inside, charging cord. Additionally ordered 3 rolls of paper at once.
All is perfect!! Pictures are good quality!! Love it!All is perfect!! Pictures are good quality!! Love it!