SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jelvil (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good
Absolutely beautiful, thanks store this is my second order ❤
Very nice but on the tip part it comes open
Earrings are beautiful, large massive as wanted, came quickly, a little scratched, I think it will not be visible, I recommend, super stylish
Very large. But it looks like nothing. With a certain outfit will look clear. Light enough, the ear does not stretch
Cute
Super rings, big. cool look, not much ears after a long socks hurt. fast delivery
Gorgeous!! Shipped super quick got them in less than two weeks !
Great customer service. Came very fast in less then 2 weeks in the UE. The products are amazing nice and big just like the picture! I have ordered more products from them and love them all and wen you have a problem they are very nice and helpful. I recommend
Happy with my order! Fast Delivery (1 week to France) and packed properly. The earrings are imposing but light. I have a small head (57cm) so maybe the smaller model would have been more harmonious. I still like the style and the Golden is pretty. However, a pity for the finish of the tips, which is not sharp but cut with the visible hollow.
SUPER big, but not heavy, so it is nice
Earrings match description perfectly. They are a very nice size and look on the ear
Made well, heavy, long not to pass. Recommend
Very beautiful, metal, but inside are empty, so not heavy. Large, spectacular, shine in the sun! As in the photo.
Love these earrings! Very trendy, but stylish! Accurate description.
Less than a month to Moscow. Earrings are huge! But lungs. Look unusual!
Nice
They are partially hollow inside, light, do not interfere, look wow❤
Order can very fast.. ear rings are bigger than the photo.. though when you wear for long hours you feel the weight... I love them so much. I didn’t even communicate with store
Заказала серьги 13.01.21,заказ прибыл на укрпочту 16.02.21. С продавцом не общалась. Сами серьги прикольные,все соответсвует описанию,в меру легкие. Хотя размер их достаточно большой, не уверена,что с ними будет комфортно проходить весь вечер,но на фотосессию думаю не плохой вариант