SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jelvil (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping. Sertgi Super
Very nice
I am in love they are absolutely in love, I’ve ordered a few more cause everyone I know wants them.
мне понравились ,смотрятся супер!Пришли очень быстро!
Они крутые! Они необычные, стильные! Они невесомые! Я влюбилась в них как только взяла в руки! С большим удовольствием буду носить! Спасибо магазину за такие серьги! Ч продавцом не общалась
I really liked... Well executed and quality .. Advise shipping fast
Almost the same. A little plastic look
Beautiful, neat, all whole, came quickly, it's delight
Very beautiful earrings, but for some reason I expected a bigger size) without any defects, all neat, pearls are glued soundly)
Great earrings! I did not expect anything special, but they are heavy enough, made neatly, no stains, nothing superfluous, everything is in place. Well, packed well.
Bought to wear as a brooch. all norms, very long delivery
Corresponds to the photo on the site. Beautiful earrings. Pearls were probably pressed into liquid plastic (similar to glass) in manufacturing, they will not fall off probably. They look very cute. I did not communicate with the store.
They're very pretty so like the pictures, and they're big That took you a while to get there, thank you!
Earrings liked. Performance is quality, they look decent. Strong plug on the carnations, keeps well. Packed perfectly, everything came whole.
All on glue, I will worry about beads) the earrings themselves are cute and cute. Lungs.
Insanely beautiful, the quality is excellent! It was packed very well and it came very quickly, literally in 2 weeks! Recommend!
Very cute hoops, the pearls are fine and the quality as in the photos. I like them!
Beautiful earrings, as in the description. But be prepared that they can come a little bent and shy pearls. And in general, very good.
Very quickly came the order! Pleasantly surprised))) and frankly, I thought it would be bullshit for such a price. But I liked it! Remains satisfied) light, beautiful! Thank you!
Came super well packed, corresponds to the photos and description. Very nice. Recommended!